1. Please be sure when you are placing your order, that your tiara or jewellery is right for you. I am happy to provide further pictures, information and advice on any of the designs.
2. You have the right to cancel any order within 7 days of having placed the order.  The exception to this is if you have requested a rush order to be delivered within 3 weeks; this cancellation window will then be reduced to 2 days.
3. When placing an order, please ensure you have entered your choices of crystal, metal and pearl, where appropriate.  If you leave the choice boxes blank, you will receive the item in the exact materials displayed in the main picture for that item.
• Please contact me at the point of making your order if you would like to change any additional details of the items your have ordered. This is classed as a customisation and there may be a price adjustment dependent on the customisation of the piece.
• Please note that as each piece is handmade to order, there may be some slight variations from the photographs on this site.  However, I can assure you that such variations will be minimal.

      Packaging

1. All tiaras, headbands and larger combs are wrapped in tissue paper and presented in White Fairy's white linen-finish rigid boxes, which is included in the price of your order.
2. Jewellery items and smaller combs are presented in white card boxes and finished with a hand-tied satin ribbon, which is included in the price of your order.

      Delivery

1. From placing your order to receiving your items, the total time is between 4-6 weeks, dependent on workload. Once you have placed your order, you will be emailed to advise you of the likely delivery date.
2. All items are sent using Royal Mail Recorded Delivery service (except for White Fairy's Vintage range, which are despatched using Royal Mail Special Delivery). You will need to sign for your item(s).  Should no-one be available to sign, your package will be taken to the nearest Royal Mail delivery depot and a 'while you were out' card will be posted through your door.  You will then have 7 days to collect your item from the depot, after which time the package will be returned to me.  Should this occur, you will be contacted by email and asked to pay for the delivery again.
3. Delivery of all tiaras, headbands and larger combs (except for the Vintage Fairy range) is charged at £5.00 per delivery.  Jewellery items and smaller combs are charged at £3.50 per delivery.  Should your order include both jewellery items and a tiara/headband/large comb, delivery will be charged at the higher rate of £5.00.  Delivery of items in the Vintage Fairy range is charged at £6.50 per delivery.
4. If you require an item sooner than the usual delivery time, please contact me, as it may be possible to accommodate a rush order. This may attract an extra charge, which will be advised to you at the time.
5. Please contact me for prices for delivery outside of the UK.

1. As each piece is handmade to order, payment in full is required before your order will be processed.  If you choose to pay by cheque, please be aware that work will not commence on your item until the cheque has been banked and has cleared.
2. I accept Paypal, or cheque, made payable to Kelly Taylor. If you would like to pay by cheque, please contact me before placing your order. 

1. At White Fairy, we want you to have your perfect tiara and accessories. Therefore, if you subsequently change your mind about your purchase, I can offer a full refund for all items purchased in the standard metal and colours as detailed on the item description. However, if you have customised* any of the designs,  I will not be able to offer a refund.  For hygiene reasons, I cannot refund or exchange earrings.
2. In the unlikely event that your purchase is faulty upon receipt, I will either repair the item or offer you a full refund or exchange for another item of the same value.
3. If you should need to return or exchange an item, you must contact me within 2 days of receipt. The item should be returned to me within 7 days of the initial date you received the item.  Items must be returned in their original packaging and should be sent by Special Delivery (Royal Mail's signed for and insured service) if the value is over £36.00 or Recorded Delivery if the value is below £36.00.   Postage will only be refunded if the item is faulty. It is your responsibility to ensure that any returned items are sent back safely and within the 7-day limit.  I cannot accept any liability for damage incurred to the returned item whilst in transit, or the loss of returned items.
4. Refunds or exchanges will not be given past the date of your wedding.  I reserve the right to decline a refund should I suspect that your wedding date has passed.